Terms of service

Terms of Service

Last Updated: 30 June 2026

Welcome to ZENVOUGE. These Terms of Service, govern your access to and use of our website, products, and services.

By accessing or using our website, placing an order, or creating an account, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Eligibility and Acceptance of Terms

By using this website, you confirm that:

  • You are at least 18 years old, or using the website under parental/legal guardian supervision

  • You have the legal capacity to enter into binding agreements

  • All information provided by you is accurate and complete

We reserve the right to refuse service, suspend accounts, or cancel orders at our discretion.

2. Account Terms

You may be required to create an account to access certain features.

By creating an account, you agree to:

  • Provide accurate and current information

  • Keep login credentials confidential

  • Be responsible for all activity under your account

  • Notify us immediately of unauthorized access

We are not liable for losses caused by failure to maintain account security.

We reserve the right to suspend or terminate accounts involved in suspicious, fraudulent, or prohibited activity.

3. Products and Services

ZENVOUGE offers fashion and lifestyle products through its online platform.

All products are subject to availability. We reserve the right to:

  • Modify product offerings

  • Discontinue products at any time

  • Limit product quantities

  • Restrict sales to certain customers or regions

Product availability displayed on the website may occasionally be inaccurate due to inventory delays.

4. Product Descriptions

We strive to ensure product descriptions, images, pricing, sizes, and specifications are accurate.

However, we do not guarantee that:

  • Product descriptions are error-free

  • Colors displayed on your screen exactly match actual products

  • Sizing will fit every customer identically

Minor variations in color, texture, or appearance may occur due to photography, lighting, screen settings, or manufacturing differences.

If you receive an incorrect or defective product, please contact us at zenvouge@gmail.com

5. Pricing and Payment

All prices listed are in Indian Rupees (INR) unless stated otherwise.

Prices may change without prior notice.

You agree to pay:

  • Product price

  • Applicable taxes (including GST, if applicable)

  • Shipping charges

  • Other applicable fees

Payments may be accepted through:

  • UPI

  • Debit/Credit Cards

  • Net Banking

  • Wallets

  • Cash on Delivery (if available)

  • Third-party payment gateways

Orders are processed only after successful payment authorization, except for eligible Cash on Delivery orders.

We reserve the right to cancel transactions suspected of fraud or unauthorized payment activity.

6. Order Acceptance and Cancellation

Placing an order does not guarantee acceptance.

An order is considered accepted only after:

  • Payment confirmation (where applicable), and

  • Shipment confirmation from us

We reserve the right to refuse or cancel orders due to:

  • Pricing errors

  • Inventory shortages

  • Suspected fraud

  • Incorrect product listings

  • Delivery limitations

  • Legal or regulatory restrictions

If payment has already been made for a cancelled order, eligible refunds will be processed.

7. Shipping and Delivery

We aim to dispatch orders within the timelines mentioned on our website.

Estimated delivery timelines may vary based on:

  • Delivery location

  • Courier availability

  • Public holidays

  • Weather conditions or force majeure events

Typical processing time: 7-10 business days.

Important notes:

  • Delivery timelines are estimates, not guarantees

  • Delays caused by courier partners are outside our direct control

  • Customers must provide accurate shipping details

FREE delivery applicable all over the India.

Risk of loss transfers to the customer upon delivery.

8. Returns, Exchanges, and Refunds

At ZENVOUGE, every order goes through quality checks before dispatch. Returns, exchanges, or refund requests will be accepted only under the following conditions:

  • You received a damaged product

  • You received a stained or defective product

  • You received the wrong product (wrong item, size, or variant)

We do not accept returns or exchanges for:

  • Change of mind

  • Dislike after purchase

  • Incorrect size selection by customer

  • Minor color differences caused by lighting or screen settings

Mandatory Unboxing Video Proof

To be eligible for any return, exchange, or refund request, you must provide a clear unboxing video.

The video must satisfy all of the following:

  • Recording must begin before opening the package

  • The sealed package must be clearly visible

  • Shipping label and packaging condition must be visible

  • Entire unboxing must be recorded without cuts or edits

  • Product tags and issue (damage/stain/wrong item) must be clearly shown

Claims submitted without valid unboxing video proof will not be accepted.

Claim Submission Process

Please share the following:

  • Your Order ID (Example: #1005)

  • The name used while placing the order

  • Brief description of the issue

  • Complete unboxing video proof

Submit your claim via:

Email: zenvougesupport@gmail.com
Phone / WhatsApp: 7739203688

Claims must be reported within 72 Hours of delivery.

After verification, approved claims may receive:

  • Replacement

  • Exchange

  • Refund to original payment method

Approved refunds will be processed within 1-3 Business Days, subject to payment provider timelines.

Final decision regarding all returns, exchanges, and refunds remains with ZENVOUGE after verification.

9. Promotions, Discounts, and Offers

Promotional campaigns, coupons, and discounts are subject to separate terms.

We reserve the right to:

  • Modify or withdraw offers without notice

  • Reject misuse of coupons

  • Limit one promotion per order unless stated otherwise

Offers cannot be exchanged for cash unless legally required.

10. Prohibited Uses

You agree not to use our website for unlawful or harmful purposes, including:

  • Fraudulent purchases

  • Payment abuse or chargeback fraud

  • Account hacking or unauthorized access

  • Uploading malicious software or code

  • Violating intellectual property rights

  • Scraping or copying website content without permission

  • Harassment or abuse toward staff or users

Violation may result in account suspension and legal action.

11. Intellectual Property

All content on ZENVOUGE, including but not limited to:

  • Logos

  • Branding

  • Product images

  • Graphics

  • Website design

  • Text content

is owned by or licensed to us and protected under applicable intellectual property laws.

You may not reproduce, distribute, or commercially exploit any content without written permission.

12. Disclaimer of Warranties

Our services and products are provided on an “as is” and “as available” basis.

We do not guarantee:

  • Uninterrupted website access

  • Error-free operation

  • Complete immunity from technical issues

  • That products will meet every subjective expectation

To the fullest extent permitted by law, all implied warranties are disclaimed unless legally non-waivable.

13. Limitation of Liability

To the maximum extent permitted by law, ZENVOUGE, its owners, employees, affiliates, and partners shall not be liable for:

  • Indirect damages

  • Incidental damages

  • Consequential losses

  • Loss of profits

  • Data loss

  • Business interruption

Our total liability for any claim related to a purchase or service shall not exceed the amount paid by the customer for the relevant order.

Nothing in these Terms limits liability where limitation is prohibited by law.

14. Indemnification

You agree to indemnify and hold harmless ZENVOUGE, its affiliates, directors, employees, and partners from claims, damages, liabilities, costs, and expenses arising from:

  • Your breach of these Terms

  • Fraudulent conduct

  • Violation of law

  • Misuse of the website

15. Termination

We may suspend or terminate access to our services at any time without prior notice if:

  • These Terms are violated

  • Fraud is suspected

  • Security risks arise

  • Required by law

Termination does not affect rights or obligations accrued before termination.

16. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms, the website, or transactions with ZENVOUGE shall be subject to the exclusive jurisdiction of the courts located in INDIA.

You agree to submit to the jurisdiction of these courts.

17. Changes to Terms

We reserve the right to update or modify these Terms at any time.

Updated Terms will be posted on this page with a revised “Last Updated” date.

Continued use of the website after changes constitutes acceptance of the revised Terms.

18. Contact Information

For questions regarding these Terms, please contact us:

[STORE NAME]
Email: zenvougesupport@gmail.com
Address: Parvati Nagar, Acher, Motera, Ahmedabad, Gujarat

Phone : 7739203688