Shipping policy

Shipping Policy

Last Updated: 30 June 2026

At ZENVOUGE, we strive to ensure your orders reach you safely and on time. This Shipping Policy outlines our shipping methods, delivery timelines, charges, and important shipping-related information.

By placing an order with us, you agree to the terms outlined below.

1. Shipping Methods Available

We offer shipping through trusted courier and logistics partners [ DTDC COURIERS, BLUEDART, DELHIVERY or JETLINE COURIERS ] to ensure secure and timely delivery. 

Available shipping methods may include:

  • Standard Shipping

  • Express Shipping 

  • Cash On Delivery [ COD ]

Shipping availability may vary depending on your delivery location and serviceability by our courier partners.

2. Order Processing Time

All orders are processed within 1-3 DAYS after successful order confirmation and payment verification.

Processing includes:

  • Order verification

  • Quality checks

  • Packaging

  • Dispatch to courier partner

Orders are processed only on business days (excluding Sundays and public holidays).

Please note:

  • High order volume during sales or festive seasons may cause slight processing delays

  • Customized or special-order products may require additional processing time

3. Delivery Timeframes

Estimated delivery timelines after dispatch:

  • Metro Cities: 4-7 BUSINESS DAYS

  • Other Cities / Towns: 7-10 BUSINESS DAYS

  • Remote Areas: 10-15 BUSINESS DAYS

Delivery timelines are estimates and may vary based on:

  • Shipping location

  • Courier availability

  • Weather conditions

  • Public holidays

  • Unexpected operational delays

While we aim for timely delivery, we cannot guarantee exact delivery dates.

4. Shipping Costs

Shipping charges are calculated at checkout based on location, order value, and shipping method.

Examples:

  • Standard Shipping: 29 RUPEES ONLY

  • Express Shipping: 59 RUPEES ONLY 

  • Free Shipping: Available on orders above ₹999  (if applicable)

Any applicable shipping charges will be clearly displayed before payment.

Shipping fees are generally non-refundable unless required by law or due to our error.

5. Tracking Information

Once your order has been shipped, you will receive tracking details via:

  • Email

  • SMS

  • WhatsApp (if available)

Tracking details may include:

  • Tracking ID / AWB Number

  • Courier partner name

  • Tracking link

Please allow 24–48 hours after dispatch for tracking updates to become active.

6. Delivery Issues and Delays

While we work with reliable shipping partners, delays may occasionally occur due to factors beyond our control.

Possible reasons include:

  • Incorrect or incomplete shipping address

  • Customer unavailable during delivery attempts

  • Courier delays

  • Natural disasters or force majeure events

  • Government restrictions or strikes

To avoid delivery issues, please ensure your shipping details are accurate at checkout.

If your package is delayed, lost, or marked delivered but not received, please contact us immediately at:

Email: zenvougesupport@gmail.com
Phone: 7739203688

We will assist in coordinating with the courier partner to resolve the issue.

7. Failed Deliveries

An order may be returned to us if:

  • Delivery attempts repeatedly fail

  • Customer is unreachable

  • Incorrect address is provided

  • Package is refused without valid reason

In such cases, re-shipping charges may apply.

We reserve the right to cancel orders that cannot be delivered successfully.

8. Damaged or Incorrect Deliveries

If you receive:

  • A damaged product

  • A stained/defective product

  • The wrong product

Please contact us immediately according to our Returns & Refund Policy.

Important: Claims for damaged, stained, defective, or wrong products require a complete unboxing video proof from sealed package to full opening without cuts.

Claims without valid proof may not be accepted.

9. International Shipping

International shipping is available:

  • Delivery timelines vary by country

  • Shipping charges depend on destination

  • Customs duties, import taxes, and local charges (if applicable) are the customer’s responsibility

We are not responsible for delays caused by customs clearance or international regulations.

10. Contact Us

For any shipping-related questions or concerns, please contact us:

ZENVOUGE CLOTHINGS
Email: zenvougesupport@gmail.com
Address: Parvati Nagar, Motera, Ahmedabad, Gujarat 
Phone: 7739203688