Refund policy

Return & Refund Policy

Last Updated: 30 June 2026

At ZENVOUGE, customer satisfaction is important to us, and we perform strict quality checks before dispatching every order. This Return & Refund Policy explains when returns, exchanges, and refunds are eligible.

By placing an order with us, you agree to the terms below.

1. Return Eligibility Criteria

Returns, exchanges, or refund requests will be accepted only under the following conditions:

  • You received a damaged product

  • You received a stained or defective product

  • You received the wrong product 

To qualify for return approval, the product must:

  • Be unused, unworn, and unwashed

  • Have all original tags attached

  • Be in original packaging

  • Show no signs of customer-caused damage

We do not accept returns for:

  • Change of mind

  • Dislike after purchase

  • Incorrect size ordered by customer

  • Minor color differences due to lighting/screen settings

  • Personal preference issues

2. Return Timeframe

All return or exchange requests must be raised within 72 hours of successful delivery.

Requests submitted after this timeframe may not be accepted.

3. Mandatory Unboxing Video Proof

To protect both customers and our business, a complete unboxing video is mandatory for any claim.

The video must meet all of these requirements:

  • Recording must start before opening the package

  • The sealed outer packaging must be clearly visible

  • Shipping label must be clearly shown

  • Entire unboxing must be recorded without cuts, pauses, or edits

  • Product, tags, and issue (damage/stain/wrong item) must be clearly visible

Claims submitted without valid video proof will be automatically rejected.

4. How to Request a Return / Claim

Please send the following:

  • Your Order ID (Example: #1005)

  • Name used while placing the order

  • Clear description of the issue

  • Complete unboxing video proof

Submit your claim to:

Email: zenvougesupport@gmail.com
Phone / WhatsApp: 7739203688

Our support team will review your request and respond within 1-3 business days.

5. Exchange Options

If your claim is approved, we may offer:

  • Replacement of the same product

  • Exchange for another size/product (subject to stock availability)

  • Store credit (if applicable)

  • Refund 

Exchange approval is subject to product availability.

6. Refund Process and Timing

Once your claim is reviewed and approved:

  • Refunds will be initiated to the original payment method, or

  • Alternative refund methods may be used where applicable

Refunds are typically processed within 3-4 business days.

Please note:

  • Banks/payment gateways may take additional time to reflect the refund

  • Shipping charges may be non-refundable unless the issue was caused by us

7. Damaged / Defective / Wrong Product Handling

If you receive:

  • A damaged product

  • A stained or defective item

  • The wrong product

Please contact us immediately within the return window.

After verification of your proof, we will determine whether the request qualifies for:

  • Replacement

  • Exchange

  • Refund

Final approval for all claims remains solely with ZENVOUGE.

8. Non-Returnable Items

The following items are non-returnable and non-refundable unless damaged or incorrect:

  • Sale or discounted items (unless otherwise stated)

  • Promotional/free gift items

  • Used or washed products

  • Products without original tags

  • Products returned in poor condition

  • Claims without valid unboxing video proof

9. Return Shipping Costs

If the return is approved due to our error (wrong/damaged/defective product):

  • Return shipping cost ₹150 may be minus from your original refund amount and delivery will be arranged through our courier partner.

If the return request is rejected or not due to our fault:

  • Any shipping or courier costs will be borne by the customer

10. Contact Us

For return, refund, or exchange-related queries, contact us:

ZENVOUGE
Email: zenvougesupport@gmail.com
Address: Parvati Nagar, Acher, Ahmedabad, Gujarat 
Phone / WhatsApp: 7739203688